Balance and payouts

Once you're on the connected tier, tips collect into your Stripe Express balance. From there, money moves to your bank account on Stripe's standard rolling schedule.

Where your balance lives

Band settings → Tips → Balance shows:

Available — money cleared and ready to pay out
Pending — recent tips not yet cleared (~2 business days for cards)
Lifetime collected — running total since you started

Each line is sourced from Stripe directly via the Connect API. Loadout doesn't hold your money — it just shows what Stripe has.

[screenshot: balance card on band settings]

Standard payouts

Three time windows matter, and the help often blurs them:

Card auth → Available. When a fan tips, the charge takes ~2 business days to clear into your Available balance. Until then it shows under Pending.
Available → bank. Stripe pays out daily on a rolling schedule. Once funds are in Available, they leave for your linked bank account on the next daily batch and land ~2 business days after that.
First-ever payout. Stripe holds your very first payout an extra 7–14 days after onboarding, while it confirms your account is real. After that the rolling cadence kicks in.

End-to-end for a Tuesday $20 tip, steady-state: Available by Thursday/Friday, paid out Friday/Monday, lands in the band's bank account around the following Wednesday.

Standard payouts cost nothing. You can change the cadence (daily → weekly → manual) inside the Stripe Express dashboard if you'd rather batch.

Instant Payouts (not yet available)

Stripe offers an Instant Payout product that pushes available balance to a linked debit card within ~30 minutes for a 1.5% fee. Loadout's UI has the cash-out button wired up, but the underlying Stripe Connect capability isn't yet enabled on our platform. Bands will see the standard rolling payout path described above; Instant Payouts will light up automatically once the capability is approved.

If you need to know when this changes, watch the changelog or contact support.

"Cover the fees" toggle

The fan-facing tip widget has a Cover the fees toggle, on by default. When on, the fan's charge is grossed up so the band nets the full requested tip amount. When off, the band absorbs both Loadout's 2% and Stripe's processing fee.

So the fee math below — "$20 tip → $18.72 to band" — describes the toggle-off case. With the default toggle on, a $20 tip charges the fan ~$21.20 and the band receives the full $20.

Where every fee lands

For a $20 tip with Cover the fees OFF:

Stripe's processing fee (2.9% + $0.30 = $0.88) comes out of the band's share.
Loadout's 2% platform fee ($0.40) comes out of the band's share.
Band's available balance gets: $20.00 − $0.88 − $0.40 = $18.72.

When standard payouts run, the full $18.72 lands in the band's bank account 2 business days later.

What fans see on their card statement

Tips show up on the fan's card statement as LDT*BANDNAME (truncated to fit Stripe's 22-character limit). The "LDT" prefix identifies Loadout; the rest is your band name normalized to Stripe's allowed character set. Fans recognize "LDT" the same way they'd recognize "SQ*" for a Square charge.

You can't customize the prefix — it's hard-coded so chargeback investigators across all bands can identify Loadout-routed tips.

Webhook reconciliation

Loadout receives Stripe webhooks for every tip: payment_intent.succeeded, charge.dispute.created, etc. The local tip record is reconciled to the actual processing fees once they're known (Stripe's events sometimes arrive out of order, so this happens lazily). If you see a tip showing as pending past 48 hours, see Payout problems.

What's next

Refunds — the band-initiated refund window.
Loadout Tips setup — back to onboarding if you haven't started.